Costumer Support & Service

Competent & reliable service

Our services at a glance:

  • Quick, reliable and solution-oriented assistance
  • Guaranteed service within 24 hours, 7 days a week, 365 days a year
  • Cause analysis by trained specialists
  • Fault diagnosis via remote maintenance or on-site analysis
  • Programming of alarm systems
  • Predictive maintenance concepts​

1. Level support:
Incidents can be reported to our team via a service number specially set up for contract customers or via e-mail.
The cause of the fault is then analysed within one working day by specially trained staff together with the customer. The fault is analysed by means of specific questions and instructions.

2. Level support:
If a solution cannot be found over the telephone, the fault is diagnosed by remote maintenance. Remote maintenance modems and software with the latest security requirements are used for this.

3. Level support:
In most cases, the fault can be rectified over the telephone/by remote maintenance. However, if the fault cannot be rectified by the measures implemented, a service employee can be sent out*.

*Please note: Travelling abroad may cause delays due to travel planning, visa procurement etc. Within Europe a staff deplyment is possible within 2 working days.