Automation – Customer Support
Competent and reliable support:
- Quick, reliable and solution-oriented assistance
- Cause analysis by trained specialists
- Fault diagnosis via remote maintenance or on-site analysis
- Programming of alarm systems
Incidents can be reported to our team via a service number specially set up for contract customers or via e-mail. The cause of the fault is then analysed within one working day by specially trained staff together with the customer. The fault is analysed by means of specific questions and instructions.
If a solution cannot be found over the telephone, the fault is diagnosed by remote maintenance. Remote maintenance modems and software with the latest security requirements are used for this.
In most cases, the fault can be rectified over the telephone/by remote maintenance. However, if the fault cannot be rectified by the measures implemented, a service employee can be sent out*.
*Please note: Travelling abroad may cause delays due to travel planning, visa procurement etc. Within Europe a staff deployment is possible within 2 working days.